Customer Service: A Lost Art?

Sunday, November 15, 2009


Customer service has become a luxury as of late in a world where so many of our interactions are digital and automated.The last time I tried to contact my local cable company to update my service I spent a frustrating afternoon attempting to get through their phone system to a human being. Once I did, I was immediately cut off before finishing my sentence and transferred over to yet another automated system. That is not service. And all too often, even the day-to-day human interactions are less than stellar. A cashier hands me my change, I say "Thank you." and they say "No problem." Where's their gratitude for my business? Shouldn't they be thanking me? How would handling my business be a problem for them?

That said, here at Absolutely Natural, we appreciate each and every one of our supporters. We constantly receive rave reviews from our customers for the way we handle orders, shipping, disputes and the way we treat our clients and do business.

Our phone system does have one of those automated mail box features, but we chose purposely not to use it. From 8 a.m. until 4 p.m. EST the phone is answered by a human. Yes, a human. The rest of the time it is an old fashioned answering machine extolling you to leave a message; the message is then returned by a human. Yes, human - one of us here at the main office. You get personal, one-on-one interaction with the very same people who develop the products you use. Who else can say that?

Beyond our daily personal interactions with our customers, we ship products the same day we get an order (next day if we get it after 3pm). We make sure you get all you ask for and take full responsibility for any problems ... even when it's not our fault.

I could go on and on but for 18 years we have had a simple philosophy ... we service our customers! Want to know more. Call us; I might even answer the phone and we'll answer all of your questions and take care of all of your needs.

Best regards,

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